Work orders, email/text alerts and Family Weekend

work orders and housekeeping issues

We just sent the following information to students about some unexpected issues that you have let us know about. If you or your student are experiencing an issue, please encourage them to submit a work order so we can resolve it quickly.


We’ve heard from a few more students and families than normal that they encountered housekeeping and facilities issues when they arrived at their residences, particularly in our apartment communities. These experiences are not what we want for any of our students, and we’re sorry to those who have had to deal with this. We are working with all students and families individually to resolve issues and will continue to do that until everything is correct.

We are also in contact at the leadership level with Budd Group, our housekeeping service provider, to ensure that not only are these issues remedied as quickly as possible but also that they do not happen again. 

If you encounter an issue with your housing – if something is not working properly or needs to be addressed – the fastest and most effective way to get it resolved is to go to and click on the “Submit a Work Order” button. That will get you into our system and we will be able to send out the appropriate staff to resolve it.

You can also email Residential and Commuter Life at and we will work with you directly.

Sign Up for Email and Text Alerts

Longwood has an emergency notification system whose goal is to provide as many avenues for information sharing as possible in the event of an emergency. Included in this system are text and email alerts, which anyone, including parents and other family members, can sign up to receive. If you’d like to sign up, just go to

You can read more about other aspects of the notification system here:

there’s Still time to sign up for Family Weekend, Sept. 16-17

Longwood’s Family Weekend is teaming up with Farmville’s Heart of Virginia Festival on Sept. 16-17 for a weekend of delicious food, live music and a variety of other events. It will be the perfect time to check in with your student and give them a hug. Bring the whole family—there will be something for everyone!

Save $15 by registering for Family Weekend by Sept. 8. Cost is $10 per person if you register by Sept. 8; $25 starting on Sept. 9. Guests under age 5 and over 65 are FREE. Register for Family Weekend here.

For the most up-to-date Family Weekend schedule, download the Guidebook App free from the Apple or Android store.

If you have any questions, please feel free to email or call 434-395-2103.